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Online Purchase Terms & Conditions

Terms & Conditions Online purchases - Fotografiska Stockholm - May 17, 2022

Prices

All prices on Fotografiska's website are stated in SEK incl. VAT. In the event of any price changes, the price that is currently shown on site at the time of order placement applies.

Right of withdrawal/Purchase on approval - Tickets

A lost ticket cannot be redeemed. The provisions in the Swedish Distance Contracts Act on cancellation rights do not apply under the same act when purchasing event tickets. Consequently, you are bound by your purchase once payment has been made. When purchasing tickets, you can shape your experience through your selections and by adding extras (e.g. choice of eatery, addition of drinks package, etc.) for certain events. Your selections and any additions you make form part of your ticket purchase and are subject to the rules covering the purchase of tickets.

Cancelled event/Repurchase

You are responsible for checking that the event has not been cancelled or rescheduled. If an event has been cancelled, you should contact Fotografiska, who is obliged to address any issues concerning the possible refund of tickets. In some cases, Fotografiska will refund tickets at the scheduled event. No postage or other fees paid in connection with the purchase of the ticket will be refunded following a cancelled event.

If you believe that your tickets should be repurchased, you must notify Fotografiska of your claim for a refund within two (2) months of the date of the event/day that the event would have been held. If this is not the case, you will not qualify for any refund.

Delivery

Fotografiska Stockholm webshop currently offer delivery within Sweden only.

After placing an order online, it takes 5-6 working days before an order is ready for pickup at the local Service point. 1-2 days delivery is added if frame mounting is included in the order. For orders placed during public holidays, additional delivery time may be added as the printing service is closed during certain public holidays.

Delivery time for apparel printed on demand is 5-8 working days.

It is important that the person picking up the order is the same person registered on the order. This means that if you plan to place an order as a gift or to someone other than yourself, you should place the order with their details, most importantly their name as well as telephone number.

Standard Shipping:

Fotografiska webshop offers shipping via DHL to postal agents, so-called Service points. You will be notified via avi or sms and pick up your package yourself at your current postal agent. Shipping cost 49 SEK.

Home delivery

Home delivery via Bring is available daytime 8am-5pm. Shipping cost 99 SEK.

Delivery before Christmas 2023:
Last day to order for guaranteed delivery before Christmas 2023 is December 18 11:59PM. For print on demand hoodies and t-shirts last order day is December 11.

Returns/Right of withdrawal - webshop

You have a 14-day right of withdrawal when you shop via our webshop. The withdrawal period starts the day after you receive the item. You have the right to recover the money upon invoking the right of withdrawal within 14 days from the day you notify us that you regret the purchase provided that the item has been returned or until you have presented proof of returned item. If you wish to make a return of delivered product(s), please email online.sto@fotografiska.com (mailto:online.sto@fotografiska.com) to receive a return code. State this code at a service point to get a printed return slip. After sending the notification, you must return the item / items well-packaged within 14 days at the latest (the items do not need to have been received by us within the deadline). Return cost is payed by you as customer. Refund of purchase amount is made when product is returned and registered. Fotografiska reserves the right to delay the refund if the product has not been returned and the consumer can not prove that it has been returned.

For orders placed between Nov 22 and Dec 24, returns are extended to Jan 12th 2043.

Please note that you can not return apparel printed on demand. This info is also found on product pages for selected on demand apparel.

In the event of used or damaged goods, Fotografiska can make depreciation deductions, but the reason for this must then be specified.

Any dispute must be resolved by the General Complaints Board (ARN) in Sweden.

ARN | General Complaints Board | Website (https://www.arn.se/)

Box 174
101 23 Stockholm

You can also turn to the district court to resolve any dispute.

Terms of use

To shop in Fotografiska's webshop, you must accept the terms of use. When you accept the terms, you agree to them and at the same time certify that you have read the information in our privacy policy about how we use your personal information and how we handle cookies. Read more about terms of use and privacy policy.

The purchase agreement is accepted when Fotografiska Shop confirms your order. We recommend that you save this confirmation in case you need to contact Fotografiska’s customer service. You can cancel the order until you receive an order confirmation. If you cancel an order, the amount you have paid will be refunded.